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Time and Materials (Field Call)

Your prompt audiovisual support is our priority. On-site service is available with a 2-hour minimum:

Same-Day Response $275.00/technician/hour (M-F 9:30am to 6pm)
Next Business Day Response $225.00/technician/hour (M-F 9:30am to 6pm)
Scheduled/72 Hour advance $150.00/technician/hour (M-F 9:30am to 6pm)

You are covered nights and weekends at 1.5x standard rates, excluding Holidays. Most work can be completed by 1 technician, but some work (e.g. wall mounted monitors) requires 2 technicians. Reasonable travel charges apply outside of Miami-Dade County.

Don’t wait for an emergency to generate a requisition order! For clients regularly relying on technology, let Midtown Video remove the stress by implementing a proactive maintenance plan. With an annual plan, our technicians can be dispatched at your request, no additional paperwork required.

White Glove Support Plan

Our White Glove Support Agreement includes 2 system health checks (up to 2 hours per visit) per year. This plan also includes up to 2 service calls per year (up to 4 hours per visit), with guaranteed next-business-day response time. Our White Glove Support plan is priced at $1,800.00 per year. Apart from saving $600.00 over the regular price, White Glove Members enjoy priority scheduling and support from technicians familiar with your systems.

World Class Support Plan

For high-profile and mission-critical systems we offer 3 system health check visits per year and up to 3 emergency visits with same-day response time. Also included is 2 free hours of control system programming changes to optimize your user experience. This plan is priced at 10% of your total system price (systems starting at $50,000.00). Please request a proposal for your World Class Support Plan, multi-system and multi-year discounts are available.

We’ll customize your support plan upon request, even if the system is “IBO.”

Contact Us

Our team will help you stay ahead of the curve in this fast moving, exciting industry. Call or email us with your questions and comments.

Phone: 305-669-1117
Fax: 305-662-2860
Email: info@midtownvideo.com

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