PSNI Global Alliance, the leading global network of technology integrators and service providers, has reinforced its mission for the highest worldwide standards with the introduction of its Strategic Account Specialist (SAS) Certification. PSNI is pleased to announce that Chari Hill, Midtown Video Customer Account Partner has completed the specialized, hands-on curriculum and demonstrated competency of key account management skills that will deliver superior and sustainable business results with strategic customers worldwide.
The SAS certification is the third accreditation developed by The Alliance and involves a comprehensive process to ensure its Certified Solution Providers (CSPs) meet PSNI’s criteria for pre-installation practices, including customer relationships and engagement, deployment practices and future growth strategy.
Chris Miller, Executive Director for PSNI Global Alliance explained the importance that this new Strategic Account Specialist Certification will deliver for customers, “The SAS program is a business transformational model that focuses on teaching CSP account managers the critical skills that utilize common value enablers provided by being part of The Alliance. “
“In a world where everything is quickly being commoditized, it is how you engage with customers and connect with their real needs that is the differentiating factor. PSNI’s Strategic Account Specialist Certification has undoubtedly enhanced our customers experience already.”
Covering several areas, including, customer experience, proven best practices, and relationship building, CSPs are required to train and complete a strategic account management workshop, as well as present to a PSNI panel and build a suitable account plan to earn their accreditation.
“Professionalism and preparation are the keys to understanding, meeting and exceeding customer expectations—locally and globally,” said Chris “By reinforcing the best practices of universal professional account management strategies, we are developing a sustainable approach that benefits our CSPs as well as their customers’ experience. This latest certification from PSNI is a big help in reinforcing those practices.”
To date, 10 PSNI Certified Solution Providers across the globe have officially earned their Strategic Account Specialist certification, applying their learnings to customers worldwide.
To learn more about the Alliance and it’s globally unified offering, visit: www.psni.org.
About PSNI Global Alliance
PSNI Global Alliance is the world’s most recognized network of AV integrators, manufacturers, distributors, and service partners, with a presence in more than 200 cities worldwide. Its innovative model allows best-in-class providers to work as one, bringing scalable, standardized technology solutions and managed services to organizations everywhere. With proprietary global deployment and services certifications, and truly localized support, The Alliance improves the integration and optimization of technology solutions so organizations around the world can transform the ways we work and live. www.psni.org.